So as you do when it's late at night and the cupboards are bare and you are too tired to venture out you decide to call on the trusty pizza delivery guy. So we did exactly this we went online and ordered a pizza about 11pm at night all went through fine. Well so we thought — but when an hour later we had not received a call and then re-thought the situation and decided it was weird no confirmation email was sent decided it was time we rang.
The phone-call didn't help though as no one answered and it didn't go to a message, so we went back online and after some hunting on the worst store locater function I have ever come across realised 11pm was closing time so we gave up and assumed the transaction was cancelled.
Only the next day a phone call was received at 11am to say the delivery guy was standing downstairs so several phone-calls later we tried to get it diverted to my work, where at 2pm it finally arrived dry cold and not very appetizing - not to mention 15 hours late.
A very bad user experience Dominos from the transaction that went through when the store was closed, to the not picking up that it was a weird one and phoning in the morning, to the eventual delivery of a horrible shadow of a pizza.
Will I shop at Dominos again - NO.
No comments:
Post a Comment