OK so let me start by saying I thought I would change from using the tried and trusted Amazon online bookstore to a local one which claims it is NZ's largest bookstore so that I was being more local and better for the environment/economy and all that. However I have now had two books go missing in two separate orders. Their claim of 24 hour shipping is very false as sure it might leave them the next day but how and where it goes is a mystery.
I know they are located in South Auckland and the latest book I purchased they have 96 copies in stock. Now that means it only had to travel from south to central a 30min drive at worst. Our postal system is pretty good and even snail post usually makes it in 3 working days however they have charged 5.99 for it which would suggest it is either tracked or fast post so you would assume it would be next day. Well in my case it still has not arrived and it is 10 working days from date of order and when I asked for an explanation or a refund they told me to ring my postal person and chase it - something I thought was crap considering I was not the sender and they weren't providing a tracking code.
Now this is the second time I have been through this and as they have proven no cheaper than normal retail, less efficient than amazon many miles away and with some of the worst customer service around I would warn anyone to stay away from using them unless you are happy to wait a month for your book. If you are not afraid to try et me know as I keep getting vouchers as apologies.
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